Standard orders process in
2–3 business days. Custom-colored orders take an additional 10–14 business days
because each piece is hand-colored and quality checked.

Orders can be canceled
within 4 hours of purchase. After that, processing begins and cancellations
aren’t possible.

Standard U.S. shipping is
3–7 business days after processing. Expedited options are available at
checkout.

Yes, we ship worldwide. Delivery times vary based on
destination and customs.

While most orders arrive on
time, carrier or seasonal delays can occur. We will notify you if significant
delays happen.

 Only unused and
unopened products are eligible for return within 4 days of delivery.

No. All custom-colored
orders are final sale because each shade is created by hand.

Due to hygiene standards,
opened products can’t be returned unless the wrong item was sent. In that case,
request an exchange within 4 days of delivery.

Approved refunds are issued
to your original payment method within 7–10 business days after inspection for eligible orders.

Detangle gently before washing; use sulfate-free shampoo/conditioner in lukewarm water; air dry or use low heat; store in satin or silk when not in use.

Virgin hair can be colored. We recommend using a professional stylist to preserve quality.

Yes. All data is encrypted, and we never share your details
with third parties.

Only if you opt in and you can unsubscribe at any time.