Vacation Hair Fund Program Policy
Effective Date: Nov 1, 2026
1. Program Overview
The Sunkissed Crowns Vacation Hair Fund is a planned-purchase program designed to help customers prepare for their next vacation, special occasion, or everyday luxury hair experience.
The program allows eligible customers to select Sunkissed Crowns hair extensions and pay a 20% down payment and the remaining balance in required monthly installments, with the final installment due by a set date, before receiving their products.
The Vacation Hair Fund is a prepayment program rather than a financing or buy-now-pay-later service. No interest is charged by Sunkissed Crowns for participation.
Products are released for fulfillment once the required purchase balance has been paid in full, subject to product availability, processing requirements, and applicable shipping timelines.
2. Eligibility & Enrollment Requirements
To qualify for the Vacation Hair Fund, customers must:
- Be at least 18 years old.
- Have a qualifying order totaling $400 or more (before shipping and taxes). Any Sunkissed Crowns product may be included.
- Enroll on or before the enrollment deadline for the applicable session (March 10, 2027 for the current session).
- Submit an initial down payment equal to 20% of their total purchase price.
- Select eligible products, including their preferred texture, length, color, and quantity.
- Review and accept the payment schedule: 20% down at enrollment, then required monthly installments, with the final installment due by the final payment date.
- Agree to the Vacation Hair Fund Program Policy and Enrollment Terms & Agreement.
The initial 20% down payment is credited directly toward the total purchase price and is not an additional enrollment fee.
For example, a customer enrolling with a $600 qualifying purchase would submit a $120 initial down payment, leaving a $480 balance to be paid in monthly installments by the final payment date. Customers may pay their full remaining balance early at any time.
Enrollment is confirmed after successful processing of the required down payment and issuance of an enrollment confirmation.
Enrollment deadline: Enrollment for the current session closes on March 10, 2027, giving customers at least one month in the payment plan before the final payment date. Enrollments are not accepted after the deadline.
3. Payment Structure & Monthly Installments
The Vacation Hair Fund requires a 20% initial down payment at enrollment.
The remaining 80% of the purchase price is paid in required monthly installments. Each installment has a monthly due date, and the final installment is due by April 10, 2027 for the current session. Installment amounts and due dates are provided in the customer's payment schedule at enrollment. There is no autopay. Customers make each payment themselves and will receive a reminder before each due date.
At enrollment, customers will receive a summary of their:
- Selected products and total purchase price.
- Required 20% down payment.
- Remaining purchase balance.
- Monthly installment amounts and due dates.
- How to pay the remaining balance early.
- Target payment completion date.
- Estimated fulfillment timeframe.
Customers may pay their remaining balance in full early without an early-payment penalty imposed by Sunkissed Crowns.
All payments are applied toward the customer's selected purchase.
4. Monthly Payment Grace Period & Missed Payments
Sunkissed Crowns provides a seven (7) calendar-day grace period following the due date of a missed monthly installment.
Customers may submit their outstanding payment during this period without interruption to their enrollment.
The grace period applies exclusively to scheduled monthly installment payments and does not extend the initial down payment deadline.
Sunkissed Crowns may send payment reminders to customers using the contact information provided at enrollment.
5. Enrollment Pauses & Cancellation for Nonpayment
If a scheduled monthly installment remains unpaid after the seven-day grace period, the customer's enrollment will be temporarily paused.
During an enrollment pause:
- Customers may restore enrollment by bringing their outstanding payments current.
- Product fulfillment will remain on hold.
- The anticipated fulfillment or delivery timeline may be adjusted.
- SKC will provide notice regarding the customer's enrollment status and the steps required to resume participation.
If a monthly installment remains outstanding for thirty (30) calendar days after its due date, Sunkissed Crowns reserves the right to cancel enrollment following written notification.
Cancellation is not automatic.
Any refund resulting from cancellation will be determined according to the Cancellation & Refund Policy outlined in Section 7.
6. Product Selection, Payment Completion & Fulfillment
Customers may select from eligible Sunkissed Crowns products offered through the Vacation Hair Fund, including participating textures, lengths, and custom colors.
Custom colors are available while supplies last. If a custom color included in the customer's order at enrollment becomes unavailable, SKC will contact the customer to select another option or receive a full refund of payments collected for that product.
Products will not be shipped until the customer's total purchase balance has been paid in full.
Customers who pay their remaining balance in full early may request early fulfillment.
If the selected product is available, SKC may begin processing the order after payment completion.
Processing timeline: After the balance is paid in full, customers should allow up to two (2) weeks for order processing. Custom orders require an additional five (5) to ten (10) business days of processing. Shipping transit time is in addition to processing time, so orders do not ship immediately after the final payment.
If additional product processing is required, SKC will provide an estimated fulfillment timeframe.
Early payment does not guarantee immediate shipment.
SKC will communicate applicable shipment estimates and material delays in accordance with applicable consumer protection requirements.
7. Cancellation & Refund Policy
A. Cancellation Before a Customer-Specific Order Commitment
Customers may request cancellation and receive a full refund of payments collected toward their purchase before accepting any separately disclosed, customer-specific, noncancelable order terms.
The initial 20% down payment is included in the refundable amount during this period.
B. Customer-Specific Custom Orders
Certain customized products may be subject to specific cancellation limitations.
Any applicable limitations, including legally permissible nonrecoverable costs, must be clearly disclosed and separately accepted by the customer before becoming effective.
A product being purchased or processed by SKC does not automatically make the customer's entire purchase nonrefundable.
C. Cancellation Due to Missed Payments
If SKC cancels enrollment because a monthly installment remains outstanding for 30 calendar days after its due date, the customer will receive any refund owed under the accepted terms and applicable law, processed as described in Section 7D.
D. Refund Method & Processing
Eligible refunds will be issued to the original payment method whenever possible.
Approved refunds, including refunds resulting from cancellation for nonpayment, will be processed within five (5) to ten (10) business days of the cancellation or refund approval, or sooner when required by law.
Customers should allow an additional five (5) to ten (10) business days for their bank or card issuer to post the refund to their account.
E. Optional Store Credit
Customers may voluntarily elect to receive eligible refund amounts as Sunkissed Crowns store credit.
Store credit is typically issued within one (1) to two (2) business days, faster than a refund to the original payment method.
Store credit is optional and will not replace a monetary refund when a monetary refund is legally required.
8. Product Changes & Adjustments
Customers may request changes to their selected products before any separately accepted customer-specific order restrictions take effect.
Requested changes are subject to product availability and pricing.
If a change increases the total purchase price, the customer will receive an updated balance for approval.
If a change reduces the total purchase price, the account balance will be adjusted and any overpayment handled appropriately.
Changes to custom orders may be restricted according to separately accepted product-specific terms.
9. Shipping & Delivery
Orders will not be shipped until the required purchase balance has been paid in full.
After payment in full, orders ship following the processing timeline described in Section 6.
Customers are responsible for providing accurate shipping information.
Applicable shipping charges and taxes will be disclosed as required.
Estimated shipment or delivery dates will be provided and updated when necessary.
If fulfillment is delayed, Sunkissed Crowns will communicate the delay and honor applicable customer cancellation and refund rights.
10. Customer Communication
Customers may receive program-related communications, including enrollment confirmations, payment reminders, overdue-payment notifications, enrollment pause notices, cancellation notices, and fulfillment updates.
Customers are responsible for maintaining accurate contact and shipping information.
11. Program Changes & Availability
Sunkissed Crowns reserves the right to modify or discontinue future Vacation Hair Fund enrollment sessions.
Changes to future program offerings will not automatically alter the material terms of an existing customer's accepted enrollment agreement.
Material changes affecting an active customer's payment obligations, cancellation rights, or fulfillment arrangements will be handled with appropriate notice and consent where required.
12. Contact Information
For questions regarding enrollment, payments, cancellation, refunds, or fulfillment, please contact:
Sunkissed Crowns
Website: www.sunkissedcrowns.com
Customer Support: support@sunkissedcrowns.com
13. Policy Acknowledgment
By enrolling in the Vacation Hair Fund, customers acknowledge that they have reviewed and accepted this Program Policy and the applicable Enrollment Terms & Agreement.
Nothing in this policy limits customer rights or remedies that cannot legally be waived under applicable law.